AskDolphin ‑ Live Chat & AI

AskDolphin ‑ Live Chat & AI is a help desk solution designed for Shopify stores, combining AI-powered support with live chat, email, and QR code functionalities. The platform enables merchants to deliver customer support through multiple channels in a single interface, addressing common product, shipping, and returns questions using AI trained on store data. It is intended for Shopify store owners seeking to streamline customer communication and support operations.

Key features include real-time live chat with shoppers, AI chatbots that provide automated responses based on synchronized product information, and an integrated email inbox where support emails can be managed and AI-generated replies can be drafted. The tool supports a shared team inbox for assigning conversations and collaborating, as well as human handoff for complex queries. AskDolphin also offers QR code support, allowing merchants to generate product-specific or general QR codes for in-store and post-purchase support, which can link directly to support chats. Additional capabilities include live visitor tracking, visitor device and location information, chat assignment, chat transfers between team members, white label widget customization, email transcripts, push notifications, and agent analytics.

The platform integrates with Gmail, IMAP, Microsoft 365, Outlook, and SMTP for email support. Merchants can sync their Shopify product catalog to improve the accuracy of AI responses, and import website or URL data for chatbot training. Customization options are available for the chat widget, including color, font, emojis, stickers, welcome messages, and agent avatars. The tool supports multiple languages and real-time translation, as well as features like file upload, FAQs, product recommendations, surveys, and sending chat transcripts.

AskDolphin offers several pricing plans, including a free Starter plan with live chat, email inbox integration, customizable widget, unlimited product sync, basic visitor info, full chat history, online/offline agent mode, and three agent seats. The QR Support plan is also free and includes unlimited QR code generation and AI replies for in-store and packaging inserts. Paid plans such as Customer Service and Dolphin AI Chatbot are available at $19 per month or $190 per year, each with a 14-day free trial. All charges are billed in USD, with recurring and usage-based billing every 30 days.