Re:amaze AI Helpdesk & Chat

Re:amaze AI Helpdesk & Chat is an AI-powered helpdesk and live chat app for Shopify stores. It is built to help businesses support customers and, in its own words, grow the business. The app centers on a single inbox for managing email, live chat, social, SMS, and calls, and it is described as a support helpdesk with an AI Agent and chatbot included.

Its feature set includes AI-assisted reply writing, suggested responses, message summarization, chatbot building, and FAQ article creation. The app also says it can automate common tasks and patterns using data and rules, and that users can track conversations alongside orders, revenue, and reviews. Additional listed features include satisfaction surveys, status pages, push notifications, real-time messaging, file upload, multi-language support, real-time translation, agent analytics, encryption, customer insights, automated responses, help center content, contact forms, ticketing, unified inbox, auto-assignment, rule-based triggers, escalation, spam detection, tagging, order tracking, customer notifications, feedback surveys, workflow automation, reports, and self-service options.

For Shopify merchants, the app explicitly supports managing, modifying, and creating Shopify orders directly in customer support and chat conversations. It also works with Checkout and lists integrations with Klaviyo, Loop Returns, RingCentral, Shipstation, and Yotpo. The delivery is through the Shopify App Store, and the listing shows English as the language.

Pricing starts at $29 per month, and a free trial is available. The listed plans are Basic, Pro, Starter, and Plus, with annual pricing shown for some tiers and mentions of additional staff-user charges, ticket-volume-based options, and unlimited users on certain plans. The developer is Reamaze.