Chatbase

Chatbase is a Shopify app for merchants who want AI agents for customer support and sales in their stores. It is described as a platform for building AI agents for customer support and sales, with an emphasis on 24/7 support and personalized engagement.

Its listed features include instant messaging, product searching, order tracking, and personalized product recommendations. The app also highlights multiple-language support, naming English, German, French, Italian, Spanish, Turkish, Arabic, Japanese, and Chinese, along with real-time messaging, live chat, behavior tracking, agent analytics, customer insights, customization, welcome messages, chat assignment, chat flows, an agent avatar, help center features, workflow automation, auto-reply, AI responses, ticketing, auto-assign, escalation, tagging, order tracking, and analytics. The app store page also lists channels such as email, live chat, chatbot, and help center.

Chatbase is aimed at Shopify merchants, and the page says it is ideal for merchants seeking to streamline customer support and enhance efficiency. It works with Instagram Messenger, Salesforce, Slack, Stripe, and WhatsApp. Pricing includes a free plan with 50 credits, a Hobby plan at $40 per month with 500 message credits per month, 5 enabled AI actions, 10 MB, 2 members, integrations with WhatsApp, Slack and more, basic analytics, and attachments; a Standard plan at $150 per month with 4,000 message credits per month, 8 enabled AI actions, 20 MB, 3 members, voice API access, personalization, and advanced integrations; and a Pro plan at $500 per month with 15,000 message credits per month, 12 enabled AI actions, 40 MB, 5 members, advanced analytics, source suggestions, and tickets as a source. Charges are billed in USD, and recurring and usage-based charges are billed every 30 days. The developer is listed as Chatbase.co Inc.