bitChat

bitChat is an AI-powered live chat and sales platform designed for Shopify merchants seeking to automate customer support and drive sales across multiple messaging channels. The tool enables automated responses to customer inquiries using data from the merchant's live Shopify catalog, inventory, and pricing, ensuring accurate answers and product recommendations. It also facilitates direct checkout links and supports 24/7 sales and support coverage without manual intervention.

The platform integrates with storefront live chat, WhatsApp, Instagram, Facebook Messenger, and TikTok, allowing businesses to manage conversations from various social channels in a unified inbox. Key features include customizable AI tone, reply approval workflows, and seamless handoff to human agents with full chat context. Every conversation is automatically tagged and tracked within the merchant's CRM, supporting customer insights and analytics. bitChat also offers agent analytics, behavior tracking, automated responses, cart recovery, product recommendations, cross-sell and upsell capabilities, order updates, and multi-language support with real-time translation.

For customization, merchants can adjust chat window appearance, set business hours, configure chat flows, and use features such as emojis, stickers, and welcome messages. The tool provides workflow automation through rule-based triggers, auto-reply, response templates, AI summaries, ticketing, and spam detection. Additional features include order tracking, feedback surveys, and helpdesk functionalities. Integration with the WhatsApp API, Shopify sync, and webhooks is supported, and the platform offers an AI Studio for building, testing, and deploying AI agents.

bitChat is available through several pricing tiers. The Free plan includes 100 AI replies and 100 help tickets per month, live chat widget, WhatsApp API, and basic AI features. The Starter plan, at $39 per month, increases limits and adds advanced analytics. The Growth plan, at $99 per month, supports more agents and offers API access, while the Pro Bundle at $299 per month includes all features at the highest capacity, custom AI skills, and VIP support. All plans offer a free trial and are billed in USD. The platform is developed by bitbybit Studio LLC.