AeroChat AI Chatbot, Live Chat

AeroChat AI Chatbot, Live Chat is a customer service automation platform designed for Shopify stores. It provides an AI-powered chat agent that operates around the clock, handling customer conversations and support inquiries without requiring coding. The tool connects directly to a Shopify store, syncing product details, order information, and store policies to enable automated assistance for a range of customer needs, including product recommendations, order issues, and frequently asked questions.

The platform supports omnichannel engagement, allowing businesses to interact with customers across web chat, WhatsApp, Instagram, Facebook, and email. AeroChat's AI agent is capable of multilingual communication, automatically translating chats to respond in the customer's preferred language. Users can switch between AI and human agents as needed, maintaining full control over customer interactions. Additional features include proactive chat, WhatsApp broadcast campaigns, real-time messaging, file uploads, behavior tracking, agent analytics, customer insights, automated responses, cart recovery, discounts, cross-sell and upsell suggestions, and customizable chat elements such as color, font, emojis, stickers, and welcome messages.

The tool offers various workflow automation options, including rule-based triggers, escalation, spam detection, order tracking, ticketing, unified inbox, auto-assignment, and response templates. AeroChat also provides analytics, conversion tracking, and AI-powered chat insights to help merchants monitor and improve their customer service operations. Integration with platforms such as Gmail, Office 365, Instagram, Facebook Messenger, Telegram, and WhatsApp is supported, and API access is available on higher-tier plans.

AeroChat is available through several pricing tiers. The Free plan includes web chat only and up to 100 AI responses per month, suitable for trying out the service. The Basic plan, at $49 per month, expands to 500 AI responses and adds WhatsApp integration and unlimited contacts. The Growth plan, at $149 per month, further increases limits, adds social channel connections, rich media responses, chat insights, and webhooks. The Advanced plan, at $349 per month, provides up to 5,000 AI responses, self-learning AI, auto-translation, conversion tracking, WhatsApp broadcast, and API access. All plans offer a 7-day free trial, and charges are billed in USD on a recurring basis.