Jotform AI Chatbot ‑ Live Chat

Jotform AI Chatbot – Live Chat is an AI-powered help desk solution available on the Shopify App Store. It automates customer support and service for merchants, managing conversations across chat, FAQ, and live interactions to reduce workload while boosting conversions and sales.

Intelligent agents deliver instant responses, resolve issues, and guide users through purchases in real time around the clock. A unified support workspace combines live messaging, automated replies, and self-service answers. The chatbot supplies real-time personalized assistance on products and policies, with Shopify integration that keeps product and order details updated without coding. Smart automation handles inquiries, guides purchases, recommends products, and supports voice calls with human-like AI responses. Customers can communicate via WhatsApp, Instagram, and Messenger. Supported languages include English, Turkish, German, French, Italian, Spanish, and Portuguese (Brazil).

Features encompass real-time messaging, AI chatbots, live chat, multi-language support, customer insights, automated responses, discounts, FAQs, product recommendations, quick replies, order updates, surveys, and customization options for color, font, chat window, welcome messages, chat buttons, and agent avatars. Helpdesk capabilities cover channels such as live chat, chatbot, phone, and social media along with self-service help center, FAQs, workflow automation, auto-reply, AI responses, ticketing, rule-based triggers, customer notifications, and feedback surveys. It works with Shopify Admin, Canva, Instagram, Messenger, SMS, WhatsApp, and Wordpress.

The tool is developed by Jotform Inc. and meets Shopify standards for performance, design, and integration. Pricing includes a free Starter plan with limits of five chatbots, 100 monthly conversations, 10,000 monthly sessions, 50 minutes of phone calls, 250 monthly SMS, and a 10 million character knowledge base. Paid tiers are Bronze at 39 USD per month, Silver at 49 USD per month, and Gold at 129 USD per month, each increasing those limits and available with annual billing discounts. All charges are billed in USD with recurring and usage-based fees every 30 days.