Shopify Inbox

Shopify Inbox is an AI sales associate for online stores on Shopify. It puts a chat-based assistant on the storefront so buyers can ask questions and get help finding products from the catalog. When shoppers sign in with Shop, replies can be personalized using their preferences and purchase history from across Shopify.

Inbox can run with or without the agent. It learns from the store’s catalog, policies, and store content, and merchants control its tone, style, and rules. The app also includes real-time messaging, live chat, email chat, AI chatbots, automated responses, file upload, push notifications, customer insights, quick replies, order updates, FAQs, greetings, discounts, and product recommendations. Built-in analytics report orders assisted and buyer satisfaction, and chats can be rated to train the agent.

The app connects to Shopify Admin and the Online Store, and the listing says it connects to catalog, inventory, and policies with zero setup. Supported languages include English, French, German, Italian, Japanese, Portuguese for Brazil and Portugal, Spanish, Simplified and Traditional Chinese, Czech, Danish, Dutch, Finnish, Korean, Norwegian, Swedish, Thai, Turkish, Vietnamese, and Polish. It is offered as a free app, and the developer is Shopify. The listing shows a 4.7 rating from 5,505 reviews and says it was launched on August 14, 2019.