Insightto: Shopper Feedback is a Shopify app for merchants who want to understand why visitors leave without buying. It focuses on exit-intent, cart abandonment, checkout hesitation, and post-purchase feedback surveys, with the goal of surfacing conversion blockers.
The app triggers short, low-interruption surveys at key moments in the shopping flow. It uses AI to create the questions and to summarize shopper feedback into blockers such as price, shipping, trust, product fit, and checkout friction. The listed feature set also includes matching questions to ecommerce scenarios and shopper intent, capturing real-time feedback before shoppers leave, and offering AI survey creation.
Insightto works with Checkout and Shopify Admin, and it is available in English. Its pricing section lists a free plan with 50 target survey sends in total, 50 NPS sends in total, 10 active survey slots, exit intent, NPS, and AI survey creation. Two paid tiers are also shown: NPS Starter at $9.90 per month with 50 target survey sends per month, unlimited NPS sends, 20 active survey slots, AI-powered intelligent reports, a deep NPS analytics panel and report, AI survey creation, and 3 NPS survey types; and Premium at $39 per month with 200 targeted survey sends per month, unlimited NPS sends, 50 active survey slots, 3 NPS survey types, AI survey creation, AI-powered intelligent reports, and a deep NPS analytics panel and report. A 14-day free trial is available, and charges are billed in USD on a recurring 30-day cycle.
The developer is Insightto, and Shopify lists support as provided by Insightto. The app is categorized under Marketing - Other.
Insightto is a Customer feedback & reputation project. It helps e-commerce store owners identify conversion blockers by collecting and analyzing shopper feedback using AI. Insightto is a B2B product aimed at shopify store owners and e-commerce managers. Insightto is paid, starting at $19. It runs on the web and embeddable surfaces.
Key capabilities include exit-intent surveys, NPS surveys, and post-purchase surveys.
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