UserLoop AI Surveys & Popups

UserLoop AI Surveys & Popups is a survey and feedback platform designed for Shopify merchants to collect and analyze customer feedback throughout the e-commerce funnel. The tool enables merchants to capture pre-purchase insights using storefront popups and app blocks without requiring code, as well as run post-purchase surveys on thank you and order confirmation pages and via email. It supports collecting feedback through various survey types, quizzes, and even video feedback, helping teams turn customer input into actionable decisions.

A notable feature of UserLoop is its integration with AI tools such as Claude and ChatGPT via the MCP connector, allowing users to analyze survey data, ask questions, spot trends, and generate scheduled AI reports for marketing, product, and support teams. The platform offers multi-language support with automatic translation into over 100 languages, and responses can be incentivized with discount codes. Merchants can customize forms with conditional logic, custom styles, templates, and embedded forms, and benefit from features such as analytics, data export, PDF and email reports, and customer segmentation.

UserLoop works with various Shopify integrations, including Customer accounts, Facebook Reviews, Google Reviews, Klaviyo, Meta, OpenAI, and Trustpilot Reviews. The platform is delivered as a Shopify app, making it accessible directly within the Shopify ecosystem. It is suited for e-commerce businesses seeking to gather zero-party data, conduct market research, measure customer satisfaction, and guide shoppers with product quizzes.

Pricing is structured across three plans: a Free Basics plan offering 50 responses per month, one survey, and three questions per survey with access to an AI question writer; an Unlimited plan at $19 per month or $200 per year, which increases limits and adds features like discount code rewards, data export, and MCP integration; and a Plus plan at $99 per month or $950 per year, which includes unlimited surveys and questions, unlimited team seats, and all advanced features. All plans are billed in USD, with recurring and usage-based charges every 30 days. A free trial is available.