LiveAgent

Purpose: Managing customer conversations across chat, email, social channels, tickets, and phone support in one workspace.

Inferred · not functionally tested

Audience: customer support teams and businesses

Inferred · not functionally tested

Functions: collaboration, workflow_automation, analytics

Inferred · not functionally tested

Interfaces: API: indicated (inferred, not tested) · MCP: unknown · CLI: unknown · Self-hosting: unknown

Recorded constraints: pricing: freemium · license: Proprietary · platforms: WEB · deployment: browser, embeddable, cloud_managed

Constraint provenance is unknown; confirm requirements with the publisher.

Record sources: liveagent.com · addons.mozilla.org. These links do not verify the individual claims.

In the Help desks & ticketing space, LiveAgent takes a focused approach. Inferred · not functionally tested: It focuses on managing customer conversations across chat, email, social channels, tickets, and phone support in one workspace. Inferred · not functionally tested: LiveAgent is a B2B product aimed at customer support teams and businesses. Basis unknown · not verified: LiveAgent follows a freemium model, with paid plans starting at $15. Basis unknown · not verified: It runs on the web and embeddable surfaces.

Behind LiveAgent is Quality Unit, s. r. o., based in Slovakia, and it first shipped in 2021. Inferred · not functionally tested: Key capabilities include AI Chatbot, AI Answer Assistant, and AI Human Handover. The interface is available in 29 languages, including Arabic, Bulgarian, and Czech. Inferred · not functionally tested: Catalogued interfaces include a public API.

Summary written by a language model from the project’s public pages.