99helpers.com

com offers an AI-driven customer support platform designed to centralize website chat, help center resources, FAQs, and feedback forms in one solution. It is positioned for SaaS companies, hospitality businesses, software companies, and AI startups seeking to automate and enhance their customer service operations.

The platform enables users to build a comprehensive knowledge base by uploading PDFs, adding URLs, crawling entire websites, or creating custom Q&A pairs. Its AI assistant is trained on this content, allowing it to provide instant, accurate answers to customer inquiries. The system features smart context retrieval, automatically sourcing relevant information from the knowledge base and including citations with links to original sources in its responses. Users can define custom instructions and set the tone for the AI assistant to align with their brand’s voice and guidelines. The AI is context-aware, understanding conversation history to deliver personalized support, and it continuously improves by learning from updates to the knowledge base and conversation patterns.

com supports managing all customer interactions through features such as complete chat history with timestamps and metadata, initial questions for quick customer onboarding, and usage analytics that track daily, weekly, and monthly conversation activity. The platform also provides tools to build a help center alongside the chat functionality and to create custom feedback forms. Deployment is streamlined, with a website-embeddable widget that can be customized and launched quickly using a single line of code.

The service is available with a 7-day free trial and does not require a credit card to get started. Personal onboarding is offered, and users can cancel at any time. The platform is web-based and intended for businesses aiming to deliver 24/7 automated support, reduce repetitive manual inquiries, and maintain continuity in customer service through centralized conversation management.