AI Agents for Employee Support

AI Agents for Employee Support is Workativ’s set of AI-powered support agents for employee help in HR and IT. It is described as automating tasks, answering questions instantly, and simplifying workflows for large teams. The page frames it around employee support operations that handle repetitive queries, service requests, and high-volume tickets.

Several named features are listed. AI Agent Studio is used to build AI agents for HR and IT to automate responses, reduce manual work, resolve faster, and improve user experience. AI App Workflows connects agents to HRIS and ITSM apps for onboarding, access provisioning, and ticket resolution workflows. Knowledge AI, labeled as RAG, uses AI search to find and deliver responses from knowledge sources such as websites, SharePoint, and Confluence. Shared Live Chat Inbox brings human agents into live chat so they can collaborate on issues and resolve complex queries.

Delivery is shown through Microsoft Teams, Slack, and a website chat option. The page also says the agents connect to more than 100 apps and that no coding is required to set up the integrations. Named integration groups include ITSM tools such as ServiceNow, Freshservice, Jira Service Desk, and SolarWinds ServiceDesk Plus; access management tools such as Okta, Microsoft Azure AD, Jumpcloud, Microsoft Office 365, and Onelogin; HR systems such as BambooHR, OrangeHRM, Zoho People, Gusto, SAP SuccessFactors, and Workday; and MDM tools such as Microsoft Intune, MobileIron, Hexnode, Citrix, and ManageEngine MDM. The page also lists use cases such as password reset, unlock account, user provisioning, employee onboarding and offboarding, leave management, and payroll inquiry automation.

Workativ says its AI agents can automate up to 80% of repetitive queries and reduce support operational costs by up to 60%. It also states that the service is available with pricing information on a Pricing page and includes references to ISO 27001 certification, SOC II certification, and GDPR compliance.