LiveAgent is a WordPress plugin that delivers omnichannel help desk and live chat capabilities, including a universal inbox, automation, and AI chatbot support. It helps customer support teams efficiently manage inquiries and improve service quality across channels.
LiveAgent is a Business & Operations product. It focuses on managing customer support across multiple channels with live chat, ticketing, and automation in WordPress. It is built as a B2B2C product for customer support teams and website owners. LiveAgent follows a freemium model. It runs on the web and embeddable surfaces.
Behind LiveAgent is qusupport, and the product first shipped in 2011. PulseGate's similarity index finds few close equivalents — LiveAgent occupies a relatively distinct niche. Key capabilities include live chat, universal inbox, and ticketing system. The interface is available in English and Croatian.
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