Customer Support Software

Deskwoot is an EU-hosted help desk and chat desk for teams that want customer support in one inbox. It includes AI on every plan, combines support channels in a single workspace, and is presented as an alternative to Zendesk and Intercom. The service is built for EU compliance, with GDPR-native handling, EU hosting on every plan, and a signed DPA available.

Its feature set includes live chat, email, WhatsApp, Telegram, X (Twitter), LINE, SMS, and API-based communications, along with integrations for Shopify, Stripe, Zapier, WordPress, WooCommerce, Slack, and Easypost. The platform supports one-click migration from Zendesk, Intercom, Freshdesk, or Crisp, importing conversations, contacts, and canned responses. Deskwoot also provides AI-suggested replies, draft improvement, conversation summaries, and replies that use customer profiles, past conversations, labels, and custom attributes. Its AI bot and Copilot are hosted in the EU, and the page says AI training is never on customer data.

For developers, Deskwoot offers a REST API with bearer token authentication, HMAC-SHA256 signed webhooks, Slack notifications, and an MCP server for AI agents. The page also shows API token management and a scoped MCP connection example. A live chat bot can handle customer inquiries and hand them off to support teams when needed.

Pricing starts at $3.20 per agent per month, with a free plan, no credit card required, and cancellation at any time. The product is described as set up in five minutes, and the page also states that teams can go live in one working day after import. It is trusted by Trade Reclaim, UnoRouter, Pixelboot, and teams across the EU.