KnowDesk AI Support Widget

KnowDesk AI Support Widget is a WordPress plugin designed to provide automated and live chat support for website visitors. It enables instant AI-powered responses to customer questions using content from the site owner's own knowledge base, which can include Google Docs, Notion, Confluence, PDF files, website URLs, or plain text. When the AI cannot resolve a query or when a visitor requests human assistance, the conversation escalates seamlessly to a Live Inbox, where support team members can take over with full chat context and respond in real time.

The plugin is tailored for support teams and website owners seeking to streamline customer interactions on WordPress sites. Its features include a branded chat widget that can be customized with the site's name, colors, logo, welcome message, and tone, ensuring the support experience matches the site's branding. The widget offers granular display controls, allowing it to appear on all pages, only the front page, posts, or selected page IDs, and it is compatible with WooCommerce and multisite WordPress installations. Site administrators can also control whether the widget is visible to logged-in users, logged-out visitors, or both.

KnowDesk's AI is trained exclusively on the user's connected knowledge sources, ensuring that automated answers are accurate and specific to the business. For e-commerce sites, the tool integrates with Stripe, Shopify, and Paystack, enabling the AI to resolve order and payment queries—such as charge status, tracking, and fulfillment—without human intervention. The Live Inbox for agents supports chat assignment, internal notes, teammate mentions, and tracking of first-response time, facilitating efficient team collaboration.

org and operates under the GPL v2 or later license. 4 or higher. A KnowDesk account is necessary to use the service, with a free trial available. The platform is designed for rapid setup, requiring only a few steps to install, connect knowledge sources, and activate the widget, making it accessible for a range of support operations on WordPress sites.