EasyChatDesk

EasyChatDesk combines live chat, an AI chatbot, help desk ticketing, custom forms, and connectors in one customer support platform. It is described as built for ecommerce, agencies, and fast-growing teams, and it is also grouped into solutions for ecommerce support, Shopify and WooCommerce stores, and live chat for lawyers. The product is presented as a way to turn conversations into leads and happy customers.

Its live chat widget is intended for real-time chat on any website, and the help desk can convert chats to tickets in one click. The AI chatbot provides 24/7 answers from a knowledge base, with the page saying those answers are grounded in guides, FAQs, tickets, and changelogs. The platform also includes custom forms for lead capture, with required fields, file uploads, GDPR consent, and spam protection, plus connectors and reporting on response time and conversions. Other listed capabilities include smart routing, macros, SLAs, priorities, statuses, assignees, notes, tags, canned replies, collision detection, proactive messages on product and checkout pages, and omnichannel support across a website widget, email-to-ticket, and a social inbox on one timeline.

EasyChatDesk is delivered through a mobile and browser app, and the setup text says the live chat widget can be added with one line of code. It is shown as working with Shopify, WooCommerce, WordPress, Slack, Zapier, Apple iMessage, webhooks, and API access. Pricing text mentions a free live chat option, a start for free call to action, unlimited history, and a lifetime plan available. The page also references a free plan and says chat can be added to a site free.