IllumiChat
IllumiChat is an AI customer support agent for Shopify stores. It is built to answer store-specific questions and handle product search, order tracking, cart updates, and customer profile lookups across customer-facing channels.
The product’s support workflow centers on Shopify data and store knowledge. After a merchant connects a store through OAuth, product catalog, order data, and customer profiles sync automatically. Merchants can also upload FAQs, return policies, and brand guidelines, and the system can learn from a website crawl. IllumiChat says it supports conversations on a website chat widget, Instagram, Messenger, SMS, WhatsApp, Email, and Shopify Inbox. It also offers ticket creation with SLA tracking and live-agent handoff for complex issues. The interface shown on the page includes drafted replies and an approve, send, edit, and assign flow.
IllumiChat is delivered as a Shopify app that installs from the Shopify App Store and is described as taking under five minutes to set up. The page also says it includes a free plan, requires no credit card, and has no per-ticket fees. It lists Claude, GPT, Gemini, and Grok as selectable AI models, and mentions integrations with Shopify, messaging channels, Google Drive, Notion, HubSpot, Jira, Zendesk, GitHub, analytics, and webhooks. The site describes the product as made for Shopify and refers to one AI agent working across every channel.
Overview
6 featuresIllumiChat is a Customer support & success project. It focuses on automating customer support and order inquiries for e-commerce stores across multiple channels. It is built as a B2B product for E-commerce store owners and support teams. There is a free tier, and paid plans start at $29. IllumiChat is available on the web and embeddable surfaces.
IllumiChat builds and maintains IllumiChat, and it first shipped in 2024. Among its 6 catalogued features are AI chat support, order tracking, and product search. It exposes integrations via a public API.
Summary written by a language model from the project’s public pages.
- AI chat support
- Order tracking
- Product search
- Multi-channel integration
- Shopify integration
- Automated responses
Built with & integrations
- Next.js
- x-nextjs-prerender header · x-powered-by header · /_next/static/ in the HTML
- Vercel
- x-vercel-id header · x-vercel-cache header
Trust & compliance
Indexing history
1What PulseGate has recorded for this listing
Frequently asked questions about IllumiChat
- What is IllumiChat?
- IllumiChat focuses on automating customer support and order inquiries for e-commerce stores across multiple channels. It is catalogued under Customer support & success on PulseGate.
- Who should use IllumiChat?
- IllumiChat is a B2B product built for E-commerce store owners and support teams.
- How much does IllumiChat cost?
- Paid plans start at $29, and a free tier is available.
- What platforms does IllumiChat run on?
- IllumiChat runs on the web and embeddable surfaces.
- Is IllumiChat still maintained?
- Unverified. IllumiChat has not been re-checked since it entered the index, so there is no finding either way — and only a positive finding would say otherwise.
- What are alternatives to IllumiChat?
- Similar projects tracked by PulseGate include IllumiChat for WooCommerce, Delightchat, and bitChat.IllumiChat for WooCommerceDelightchatbitChat
- Who makes IllumiChat?
- IllumiChat is developed by IllumiChat.
- How long has IllumiChat been around?
- IllumiChat first shipped in 2024.
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