IperChat

IperChat is a support automation tool designed to handle website customer inquiries around the clock by generating responses based on a business's own content. It operates by analyzing the public content of a website, learning its tone and information, and then training an AI agent to answer customer questions using only that data. The service is intended for businesses seeking to provide consistent, accurate support without manual intervention, even outside of business hours.

The setup process requires no coding or prompt engineering. Users provide their website URL, after which IperChat crawls the site, extracts content, and creates a live demo of the chat agent. The agent can be further refined by uploading additional materials such as PDFs, Word documents, images, FAQs, price lists, and even historical conversation data in Excel format. The system updates its knowledge by re-crawling the website nightly or on demand, ensuring that responses remain current with any site changes. Users have full control over the agent’s behavior, tone, and the topics it addresses, with the ability to set rules and communication styles tailored to their industry.

IperChat integrates into a website via a WordPress plugin or a single script tag, displaying a floating chat widget or an embedded agent within a page. It also offers a digital business card mode, allowing the AI agent to be accessed through a shareable link or QR code, independent of a website. The platform supports multilingual interactions, responding in the language used by the customer and reflecting the style of the original website content. All conversations are accessible in a user dashboard, with weekly email summaries highlighting frequent questions and content gaps.

The tool is compliant with GDPR and the AI Act. It is designed to avoid fabricating information, only answering with facts drawn from the provided content, and forwarding questions it cannot answer to the business via email. This approach aims to reduce the risk of misinformation and the need for human intervention in customer support.