Smart Support is a WordPress plugin that transforms a site into a self-hosted helpdesk and ticketing system. It offers advanced ticket management, user roles, frontend features, and AI-supported tools for customer support teams.
Smart Support sits in PulseGate's Customer support & success category. It focuses on managing customer support requests and tickets efficiently within a WordPress site. Smart Support is a B2B product aimed at wordPress site owners and support teams. Smart Support follows a freemium model. The product ships for the web, and it can be self-hosted.
It is developed by Smart Support, and the product first shipped in 2025. Across PulseGate's embedding index, Smart Support has few near neighbours, marking it as relatively distinct. Among its 6 catalogued features are ticket management, user roles, and frontend portal. The interface is available in English and Lithuanian. It exposes integrations via a public API.
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