SimpleSupport Help Desk

SimpleSupport Help Desk is a WordPress plugin designed to add customer support ticket functionality directly to WordPress sites. It enables site owners to provide a support widget for visitors and manage incoming support tickets from within the WordPress admin interface. The tool is aimed at small businesses seeking a straightforward way to handle customer inquiries without complex setup.

Installation involves searching for the SimpleSupport plugin in the WordPress plugin directory or manually uploading the plugin file, followed by connecting it to a SimpleSupport account with an API key. Once set up, a floating support widget appears automatically on every page of the site, allowing visitors to submit support tickets. The widget's position (bottom-right or left) and color can be customized to match site branding, and it is compatible with all WordPress themes and popular page builders such as Elementor, Divi, and Gutenberg. For those preferring a dedicated support page, the widget can be embedded via a shortcode, and its display can be limited to specific pages.

Within the WordPress admin dashboard, SimpleSupport displays a ticket dashboard that summarizes open, in-progress, and waiting tickets. A live badge count in the menu alerts administrators to new tickets needing replies, mirroring the functionality of the native WordPress comments counter. While the plugin provides a summary and direct links to each ticket, full ticket management—including replies, assignments, and status updates—occurs in the SimpleSupport dashboard.

The plugin is free and open source under the GPL v2 license. SimpleSupport offers a free plan that includes up to 100 tickets per month, with paid upgrades available for higher support volumes. The platform is GDPR compliant, does not use tracking cookies, and stores data in the EU. The plugin can be installed either through the WordPress plugin directory (pending approval) or by adding a JavaScript widget to the site's footer, ensuring accessibility for all WordPress users.