Omni-Channel
Omni-Channel for Jira Service Management brings chat, SMS, voice, and video interactions into Jira Service Management. It provides an interaction queue, automated ticket creation, channel preferences, AI-assisted conversations, and canned responses for support teams.
Overview
11 featuresIn the Live chat & support widgets space, Omni-Channel takes a focused approach. It focuses on managing customer conversations across chat, SMS, voice, and video without losing Jira Service Management tickets or SLA context. It is built as a B2B product for Jira Service Management support teams. Omni-Channel costs nothing to use. It runs on the web.
PingPilot builds and maintains Omni-Channel. Among its 11 catalogued features are chat support, SMS support, and voice support. It exposes integrations via a public API.
Summary written by a language model from the project’s public pages.
- Chat support
- SMS support
- Voice support
- Video support
- Interaction queue
- Automated tickets
- AI-assisted chat
- Canned responses
- PingLinks
- PingHubs
- PingQR
Built with & integrations
- AWS
- x-amz-cf-id header · x-amz-cf-pop header · via header
Trust & compliance
Indexing history
1What PulseGate has recorded for this listing
- Indexed7 Sept · 20:35 UTCOmni-Channel for Jira Service Management verified via Atlassian MarketplaceSource: Atlassian Marketplace · Open
Frequently asked questions about Omni-Channel
- What is Omni-Channel?
- Omni-Channel focuses on managing customer conversations across chat, SMS, voice, and video without losing Jira Service Management tickets or SLA context. It is catalogued under Live chat & support widgets on PulseGate.
- Who should use Omni-Channel?
- Omni-Channel is a B2B product built for Jira Service Management support teams.
- Does Omni-Channel have a free plan?
- Yes — Omni-Channel is free to use.
- What platforms does Omni-Channel run on?
- Omni-Channel runs on the web.
- Is Omni-Channel still maintained?
- Unverified. Omni-Channel has not been re-checked since it entered the index, so there is no finding either way — and only a positive finding would say otherwise.
- What are alternatives to Omni-Channel?
- Similar projects tracked by PulseGate include OmniChat, Chat, and Chat.OmniChatChatChat
- Who makes Omni-Channel?
- Omni-Channel is developed by PingPilot.
- Does Omni-Channel have an API or integrations?
- Yes — Omni-Channel exposes a public API.
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