Chat is a B2B product built for Jira Service Management support teams.

Yes — there is a free tier, with paid plans for advanced use.

What platforms does Chat run on?

Chat runs on the web and embeddable surfaces.

Is Chat still maintained?

Unverified. Chat has not been re-checked since it entered the index, so there is no finding either way — and only a positive finding would say otherwise.

What are alternatives to Chat?

Similar projects tracked by PulseGate include Chat, OmniChat, and WhatsApp Channel for Jira.

Does Chat have an API or integrations?

Yes — Chat exposes a public API.

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Chat

Name: Chat
Author: Appfire

atlassian.comLive chat & support widgets

Chat for Jira Service Management adds a live chat widget to customer portals and websites, allowing support agents to manage conversations alongside Jira service requests. It also centralizes WhatsApp Business messages and provides dashboards for conversational ticketing.

FreemiumWebEmbeddableCloud-managed

Visit atlassian.com

Overview

8 features

Chat sits in PulseGate's Live chat & support widgets category. It focuses on managing customer conversations and support requests across Jira Service Management and WhatsApp. Chat is a B2B product aimed at Jira Service Management support teams. A free plan is available. Chat is available on the web and embeddable surfaces.

It is developed by Appfire. Key capabilities include live chat widget, customer portal chat, and website chat. It exposes integrations via a public API.

Summary written by a language model from the project’s public pages.

Live chat widget
Customer portal chat
Website chat
WhatsApp integration
Chat dashboard
Jira issue comments
Conversation ticketing
Brand customization

Built with & integrations

Hosting

AWS

Connectors

API

Runs on

BrowserEmbeddableCloud-managed

Detected from

AWS: x-amz-cf-id header · x-amz-cf-pop header · via header

Trust & compliance

Verified signals

HTTPSPrivacy Policy Terms of ServiceFree tier

Legal

Indexing history

What PulseGate has recorded for this listing

Indexed7 Sept · 18:19 UTC
Chat for Jira Service Management verified via Atlassian Marketplace
Source: Atlassian Marketplace · Open

Frequently asked questions about Chat

What does Chat do?: Chat focuses on managing customer conversations and support requests across Jira Service Management and WhatsApp. It is catalogued under Live chat & support widgets on PulseGate.
Who should use Chat?: Chat is a B2B product built for Jira Service Management support teams.
Is Chat free?: Yes — there is a free tier, with paid plans for advanced use.
What platforms does Chat run on?: Chat runs on the web and embeddable surfaces.
Is Chat still maintained?: Unverified. Chat has not been re-checked since it entered the index, so there is no finding either way — and only a positive finding would say otherwise.
What are alternatives to Chat?: Similar projects tracked by PulseGate include Chat, OmniChat, and WhatsApp Channel for Jira.Chat OmniChat WhatsApp Channel for Jira
Who develops Chat?: Chat is developed by Appfire.
Does Chat have an API or integrations?: Yes — Chat exposes a public API.

At a glance

Pricing: Freemium · pricing page detected · free tier
Platforms: Web · API
Languages: English
First seen: 7 Sept 2026
Built for: Jira Service Management support teams
Model: B2B
Solves: Managing customer conversations and support requests across Jira Service Management and WhatsApp.

Registered as

Atlassian Marketplace: com.spartez.jira.plugins.support-chat

Developer

Appfire

Index record

Indexed: 7 Sept 2026
Lifecycle: Alive
First seen: Sept 2026
Last seen: 7 Sept 2026

Identity audit (13)

Slug: chat-for-jira-service-management-atlassian-com
Lifecycle state recorded: 7 Sept 2026
Verification state: Indexed for public listing
Listing state: Listed: yes
Index status: Included in index
Latest evidence snapshot: 7 Sept 2026
Timeline basis: Indexed-at chronology (no inferred launch/funding milestones).
Name from: Derived from the project's own page and URL.
Category from: Assigned by a language model.
Summary from: Written by a language model from public pages.
Languages from: Detected by a language model, checked against the page's own declaration.
Last updated: 7 Sept 2026
Canonical URL: https://marketplace.atlassian.com/apps/1218891/chat-for-jira-service-management

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