Who should use HelpDesk for Jira?

HelpDesk for Jira is a B2B product built for jira service desk and support teams.

Is HelpDesk for Jira free?

No — HelpDesk for Jira is paid.

What platforms does HelpDesk for Jira run on?

HelpDesk for Jira runs on the web.

Is HelpDesk for Jira still maintained?

Unverified. HelpDesk for Jira has not been re-checked since it entered the index, so there is no finding either way — and only a positive finding would say otherwise.

What are alternatives to HelpDesk for Jira?

Similar projects tracked by PulseGate include HelpDesk+ for Microsoft Teams, HelpDesk+ AI-Powered Slack Support, and HelpDesk.com.

Who develops HelpDesk for Jira?

HelpDesk for Jira is developed by Teamlead.

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HelpDesk for Jira

Name: HelpDesk for Jira
Author: Teamlead

atlassian.comHelp desks & ticketing

HelpDesk for Jira adds customer-facing portals and service desk workflows to Jira. It supports SLA and OLA time limits, agent comment templates, and project-specific or cross-project request portals for support teams.

PaidWebCloud-managed

Visit atlassian.com

Overview

7 features

HelpDesk for Jira sits in PulseGate's Help desks & ticketing category. It focuses on managing customer support requests, service-level commitments, and agent workflows within Jira. It is built as a B2B product for jira service desk and support teams. Pricing is paid. HelpDesk for Jira is available on the web.

Teamlead builds and maintains HelpDesk for Jira. Among its 7 catalogued features are customer portals, SLA tracking, and OLA rules.

Summary written by a language model from the project’s public pages.

Customer portals
SLA tracking
OLA rules
Agent tools
Comment templates
Cross-project portals
Customer requests

Built with & integrations

Hosting

AWS

Runs on

BrowserCloud-managed

Detected from

AWS: x-amz-cf-id header · x-amz-cf-pop header · via header

Trust & compliance

Verified signals

HTTPSPrivacy Policy Terms of Service

Legal

Indexing history

What PulseGate has recorded for this listing

Indexed7 Sept · 19:07 UTC
HelpDesk for Jira (Customer Portal & SLA & OLA) verified via Atlassian Marketplace
Source: Atlassian Marketplace · Open

Frequently asked questions about HelpDesk for Jira

What does HelpDesk for Jira do?: HelpDesk for Jira focuses on managing customer support requests, service-level commitments, and agent workflows within Jira. It is catalogued under Help desks & ticketing on PulseGate.
Who should use HelpDesk for Jira?: HelpDesk for Jira is a B2B product built for jira service desk and support teams.
Is HelpDesk for Jira free?: No — HelpDesk for Jira is paid.
What platforms does HelpDesk for Jira run on?: HelpDesk for Jira runs on the web.
Is HelpDesk for Jira still maintained?: Unverified. HelpDesk for Jira has not been re-checked since it entered the index, so there is no finding either way — and only a positive finding would say otherwise.
What are alternatives to HelpDesk for Jira?: Similar projects tracked by PulseGate include HelpDesk+ for Microsoft Teams, HelpDesk+ AI-Powered Slack Support, and HelpDesk.com.HelpDesk+ for Microsoft Teams HelpDesk+ AI-Powered Slack Support HelpDesk.com
Who develops HelpDesk for Jira?: HelpDesk for Jira is developed by Teamlead.

At a glance

Pricing: Paid · pricing page detected
Platforms: Web · API
Languages: English
First seen: 7 Sept 2026
Built for: Jira service desk and support teams
Model: B2B
Solves: Managing customer support requests, service-level commitments, and agent workflows within Jira.

Registered as

Atlassian Marketplace: helpdesk.helpdesk-for-jira

Developer

Teamlead

Index record

Indexed: 7 Sept 2026
Lifecycle: Alive
First seen: Sept 2026
Last seen: 7 Sept 2026

Identity audit (13)

Slug: helpdesk-for-jira-customer-portal-sla-ola-atlassian-com
Lifecycle state recorded: 7 Sept 2026
Verification state: Indexed for public listing
Listing state: Listed: yes
Index status: Included in index
Latest evidence snapshot: 7 Sept 2026
Timeline basis: Indexed-at chronology (no inferred launch/funding milestones).
Name from: Written by a language model from the project's public pages.
Category from: Assigned by a language model.
Summary from: Written by a language model from public pages.
Languages from: Detected by a language model, checked against the page's own declaration.
Last updated: 7 Sept 2026
Canonical URL: https://marketplace.atlassian.com/apps/1212224/helpdesk-for-jira-customer-portal-sla-ola

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