Inferred · not functionally tested: ICTDesk is a B2B product built for business support and customer service teams.

Basis unknown · not verified: Yes — ICTDesk is open source under the Open Source license and free to use.

What platforms does ICTDesk run on?

Basis unknown · not verified: ICTDesk runs on the web, embeddable surfaces, iOS, and Android. It can also be self-hosted.

What projects are similar to ICTDesk?

Similar projects tracked by PulseGate include HelpDesk.com, AgentDesk, and Customer Support Software.

ICTDesk is developed by ICTDesk, based in Germany.

Back to the index

ICTDesk

Name: ICTDesk
Author: ICTDesk

ictdesk.netAI support agents🇩🇪

PulseGate's liveness check found it on 2 Oct 2026; it has been in the index since 28 Jun 2026. How this is checked

ICTDesk is an open-source live support platform designed to help businesses manage customer conversations through AI-powered chatbots, live chat, and real-time visitor analytics. The platform aims to streamline support operations for teams of any size, offering a unified solution that combines automated customer replies, instant messaging, and comprehensive visitor intelligence. ICTDesk enables deployment of its chat widget on websites in minutes, with the AI bot trained…

Inferred · not functionally tested

Open SourceWebEmbeddableiOSAndroidCloud-managedSelf-hosted

Visit ictdesk.net

Overview

6 features

Purpose: Helping businesses respond to website visitors and manage customer support conversations efficiently.

Inferred · not functionally tested

Audience: business support and customer service teams

Inferred · not functionally tested

Functions: collaboration, analytics

Inferred · not functionally tested

Interfaces: API: unknown · MCP: unknown · CLI: unknown · Self-hosting: indicated (inferred, not tested)

Recorded constraints: pricing: open_source · license: Open Source · platforms: WEB · deployment: browser, embeddable, ios, android, cloud_managed, self_hosted

Constraint provenance is unknown; confirm requirements with the publisher.

Record sources: ictdesk.net. These links do not verify the individual claims.

ICTDesk is an AI support agents project. Inferred · not functionally tested: Helping businesses respond to website visitors and manage customer support conversations efficiently. Inferred · not functionally tested: It is built as a B2B product for business support and customer service teams. Basis unknown · not verified: The project is open source (Open Source). Basis unknown · not verified: ICTDesk is available on the web, embeddable surfaces, iOS, and Android, and it can be self-hosted.

It is developed by ICTDesk (Germany), and it first shipped in 2024. Inferred · not functionally tested: Among its 6 catalogued features are AI Chatbot, Auto Replies, and Live Chat.

Summary written by a language model from the project’s public pages.

Tasks: Inferred · not functionally tested

AI Chatbot
Auto Replies
Live Chat
Visitor Analytics
Team Inbox
Mobile App

Topics: Inferred · not functionally tested

Built with & integrations

Framework

WordPress

Runs on

BrowserEmbeddableiOSAndroidCloud-managedSelf-hosted

Detected from

WordPress: /wp-content/ in the HTML · /wp-json/ in the HTML · /wp-includes/ in the HTML

Trust & compliance

License

Open Source

Public signals

HTTPSPrivacy Policy Terms of ServiceOpen SourceFree tier

Legal

Indexing history

What PulseGate has recorded for this listing

Indexed2 Oct · 17:54 UTC
One STOP Reply No Longer Kills Every Message You Send seen via DEV.to articles
Source: DEV.to articles · Open
Indexed17 Sep · 03:34 UTC
A German Court Says Your Support Bot Speaks For You seen via DEV.to articles
Source: DEV.to articles · Open
Indexed2 Sep · 21:09 UTC
Stop Counting Deflection. Start Counting Resolution seen via DEV.to articles
Source: DEV.to articles · Open
Indexed27 Aug · 07:22 UTC
Your AI Agent Acted on a Ticket. Can Your Help Desk Software Prove It Was Allowed? seen via DEV.to articles
Source: DEV.to articles · Open
Indexed1 Aug · 10:17 UTC
Your Deflection Rate Is Not Your Resolution Rate seen via DEV.to articles
Source: DEV.to articles · Open
Indexed25 Jul · 16:12 UTC
Same Subject Line, Very Different Ticket: The Case for Sentiment-Based Priority seen via DEV.to articles
Source: DEV.to articles · Open

Frequently asked questions about ICTDesk

What is ICTDesk?: Inferred · not functionally tested: Helping businesses respond to website visitors and manage customer support conversations efficiently. It is catalogued under AI support agents on PulseGate.
Who is ICTDesk for?: Inferred · not functionally tested: ICTDesk is a B2B product built for business support and customer service teams.
Is ICTDesk free?: Basis unknown · not verified: Yes — ICTDesk is open source under the Open Source license and free to use.
What platforms does ICTDesk run on?: Basis unknown · not verified: ICTDesk runs on the web, embeddable surfaces, iOS, and Android. It can also be self-hosted.
Is ICTDesk still active?: PulseGate's liveness check found it on 2 Oct 2026.
What projects are similar to ICTDesk?: Similar projects tracked by PulseGate include HelpDesk.com, AgentDesk, and Customer Support Software.HelpDesk.com AgentDesk Customer Support Software
Who makes ICTDesk?: ICTDesk is developed by ICTDesk, based in Germany.
How long has ICTDesk been around?: ICTDesk first shipped in 2024.

At a glance

Pricing: Open Source
Platforms: Web
Languages: English
License: Open Source
Model: B2B
Purpose: Helping businesses respond to website visitors and manage customer support conversations efficiently.Inferred · not functionally tested
Audience: business support and customer service teamsInferred · not functionally tested

Index record

Indexed: 28 Jun 2026
Lifecycle: Alive
Last seen: 2 Oct 2026

Identity audit (11)

Slug: comparing-the-top-10-help-desk-software-options-with-ictde-ictdesk-net
Lifecycle last checked: 2 Oct 2026
Listing state: Listed: yes
Index status: Included in index
Latest evidence snapshot: 2 Oct 2026
Timeline basis: Indexed-at chronology. This listing's first-seen date was written by the catalog backfill, not observed here, so it is not treated as a sighting.
Name from: Written by a language model from the project's public pages.
Category from: Assigned by a language model.
Languages from: Detected by a language model, checked against the page's own declaration.
Last updated: 2 Oct 2026
Canonical URL: https://ictdesk.net/

Cite this record

ICTDesk. PulseGate. Record last updated 2 Oct 2026. https://www.pulsegate.ai/apps/comparing-the-top-10-help-desk-software-options-with-ictde-ictdesk-net

README badge

Shows this record's lifecycle in a README, and links back here.

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