ICTDialer

ICTDialer is a cloud communications platform for call center, CRM, and fax marketing work. It brings inbound and outbound calling, contact management, and faxing into one cloud workspace, with shared data and real-time reporting. The site says it is ready in minutes and requires no hardware or software installation.

Its call center functions include inbound ACD queues and outbound predictive campaigns from a browser tab, using WebRTC audio and no hardware. Listed features include a predictive and preview dialer, a drag-and-drop IVR designer, live monitoring, call recording, DNC compliance, and a time-zone guard. The CRM side is described as a built-in contact hub that logs each call, tracks lead status, automates follow-ups, and provides a unified contact timeline, lead and pipeline management, and automated follow-up campaigns. A REST API and third-party integrations are also named, and real-time analytics are described as live wallboards, campaign stats, and historical reports that can be exported or piped via API.

Fax marketing is another major part of the platform. ICTDialer supports broadcast fax campaigns to thousands of recipients, web-to-fax, email-to-fax, and fax-to-email inbound routing. The fax functions are described as HIPAA-compliant and encrypted, with delivery tracking, TLS-encrypted transmission, signed Business Associate Agreements, audit logs, and role-based access. The platform is also described as HIPAA compliant overall.

The site presents ICTDialer as suitable for teams of every size and names use cases for BPOs and call centers, healthcare, banking and finance, insurance, debt collection, real estate, telecom and ISP, education, retail and e-commerce, and political and survey work. It also describes a multi-tenant setup for resellers, agencies, telcos, and BPOs, allowing isolated customer accounts, per-tenant rate plans, usage-based billing, white-label branding, and control over branding, domains, and pricing.