DialedIn is a cloud contact center platform for managing inbound, outbound, and blended customer communications. It provides call routing, IVR, predictive and progressive dialing, agent skill assignment, omnichannel workflows, and analytics for business contact centers.
In the Customer support & success space, DialedIn takes a focused approach. It focuses on managing high-volume inbound and outbound contact center operations, routing calls efficiently, and measuring agent performance. DialedIn is a B2B product aimed at contact center operators and customer service teams. DialedIn is available on the web.
It is developed by DialedIn. Among its 10 catalogued features are automatic call distribution, interactive voice response, and predictive dialer. It exposes integrations via a public API.
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