Support Intelligence
Support Intelligence for Jira Service Management analyzes incoming support tickets to classify customer intent, complaint types, and key issues. It provides dashboards and real-time monitoring for sentiment changes, escalation risk, and churn signals for customer support teams using Jira Cloud.
Overview
8 featuresIn the AI support agents space, Support Intelligence takes a focused approach. It focuses on identifying high-risk, negative, or churn-related support tickets before they require manual investigation. It is built as a B2B product for Jira Service Management support teams. There is a free tier. It runs on the web.
AiveryLabs builds and maintains Support Intelligence. Among its 8 catalogued features are AI Ticket Classification, Sentiment Analysis, and Escalation Detection. It exposes integrations via a public API.
Summary written by a language model from the project’s public pages.
- AI Ticket Classification
- Sentiment Analysis
- Escalation Detection
- Churn Signals
- Support Dashboard
- Ticket Monitoring
- Complaint Categorization
- Customer Intent Detection
Built with & integrations
- AWS
- x-amz-cf-id header · x-amz-cf-pop header · via header
- openai
- .openai in the HTML
- anthropic
- .anthropic in the HTML
Trust & compliance
Indexing history
1What PulseGate has recorded for this listing
- Indexed6 Sept · 21:14 UTCSupport Intelligence for Jira Service Management verified via Atlassian MarketplaceSource: Atlassian Marketplace · Open
Frequently asked questions about Support Intelligence
- What does Support Intelligence do?
- Support Intelligence focuses on identifying high-risk, negative, or churn-related support tickets before they require manual investigation. It is catalogued under AI support agents on PulseGate.
- Who should use Support Intelligence?
- Support Intelligence is a B2B product built for Jira Service Management support teams.
- Is Support Intelligence free?
- Yes — there is a free tier, with paid plans for advanced use.
- What platforms does Support Intelligence run on?
- Support Intelligence runs on the web.
- Is Support Intelligence still active?
- Unverified. Support Intelligence has not been re-checked since it entered the index, so there is no finding either way — and only a positive finding would say otherwise.
- What projects are similar to Support Intelligence?
- Similar projects tracked by PulseGate include AI Insights, Support Agent, and Artificial Intelligence for Jira.AI InsightsSupport AgentArtificial Intelligence for Jira
- Who develops Support Intelligence?
- Support Intelligence is developed by AiveryLabs.
- Does Support Intelligence have an API or integrations?
- Yes — Support Intelligence exposes a public API.
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