AI Insights for Jira Service Management analyzes customer and agent sentiment within Jira Service Management issues. It provides real-time satisfaction tracking, early-warning insights, reports, and custom CSAT dashboards for support teams and managers.
AI Insights sits in PulseGate's Customer feedback & reputation category. It focuses on identifying customer dissatisfaction early and measuring support satisfaction within Jira Service Management. AI Insights is a B2B product aimed at Jira Service Management support teams and service managers. AI Insights is available on the web.
Behind AI Insights is Izymes Pty Ltd, based in Australia. Among its 9 catalogued features are sentiment analysis, real-time tracking, and customer satisfaction. It exposes integrations via a public API.
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