Who is Support Agent for?

Support Agent is a B2B product built for Jira Service Management administrators and service teams.

Is Support Agent free?

Yes — Support Agent is free to use.

Is Support Agent still active?

Unverified. Support Agent has not been re-checked since it entered the index, so there is no finding either way — and only a positive finding would say otherwise.

What projects are similar to Support Agent?

Similar projects tracked by PulseGate include Proxy Support Agent, AI Agents for Jira, and AI Insights.

Who develops Support Agent?

Support Agent is developed by Atlas Bench.

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Support Agent

Name: Support Agent
Author: Atlas Bench

atlassian.comAI support agents

Support Agent for Jira Service Management is an AI assistant embedded in Jira Service Management that answers questions about setup, request types, SLAs, workflows, and automation. It provides step-by-step guidance based on Atlassian documentation for teams evaluating or configuring JSM.

FreeWebCloud-managed

Visit atlassian.com

Overview

8 features

In the AI support agents space, Support Agent takes a focused approach. It focuses on finding accurate guidance for configuring and evaluating Jira Service Management without searching documentation or opening support tickets. It is built as a B2B product for Jira Service Management administrators and service teams. Support Agent costs nothing to use. It ships for the web.

Atlas Bench builds and maintains Support Agent. Among its 8 catalogued features are AI assistant, JSM setup guidance, and SLA guidance.

Summary written by a language model from the project’s public pages.

AI assistant
JSM setup guidance
SLA guidance
Request type help
Workflow guidance
Automation guidance
Documentation-based answers
In-product assistance

Built with & integrations

Hosting

AWS

Database

Supabase

Runs on

BrowserCloud-managed

Detected from

AWS: x-amz-cf-id header · x-amz-cf-pop header · via header
Supabase: a-z0-9 in the HTML

Trust & compliance

Verified signals

HTTPSPrivacy Policy Terms of ServiceFree tier

Legal

Indexing history

What PulseGate has recorded for this listing

Indexed7 Sept · 14:36 UTC
Support Agent for Jira Service Management verified via Atlassian Marketplace
Source: Atlassian Marketplace · Open

Frequently asked questions about Support Agent

What is Support Agent?: Support Agent focuses on finding accurate guidance for configuring and evaluating Jira Service Management without searching documentation or opening support tickets. It is catalogued under AI support agents on PulseGate.
Who is Support Agent for?: Support Agent is a B2B product built for Jira Service Management administrators and service teams.
Is Support Agent free?: Yes — Support Agent is free to use.
What platforms does Support Agent run on?: Support Agent runs on the web.
Is Support Agent still active?: Unverified. Support Agent has not been re-checked since it entered the index, so there is no finding either way — and only a positive finding would say otherwise.
What projects are similar to Support Agent?: Similar projects tracked by PulseGate include Proxy Support Agent, AI Agents for Jira, and AI Insights.Proxy Support Agent AI Agents for Jira AI Insights
Who develops Support Agent?: Support Agent is developed by Atlas Bench.

At a glance

Pricing: Free
Platforms: Web · API
Languages: English
First seen: 7 Sept 2026
Built for: Jira Service Management administrators and service teams
Model: B2B
Solves: Finding accurate guidance for configuring and evaluating Jira Service Management without searching documentation or opening support tickets.

Registered as

Atlassian Marketplace: com.atlas.bench.support.agent.jsm

Developer

Atlas Bench

Index record

Indexed: 7 Sept 2026
Lifecycle: Alive
First seen: Sept 2026
Last seen: 7 Sept 2026

Identity audit (13)

Slug: support-agent-for-jira-service-management-atlassian-com
Lifecycle state recorded: 7 Sept 2026
Verification state: Indexed for public listing
Listing state: Listed: yes
Index status: Included in index
Latest evidence snapshot: 7 Sept 2026
Timeline basis: Indexed-at chronology (no inferred launch/funding milestones).
Name from: Derived from the project's own page and URL.
Category from: Assigned by a language model.
Summary from: Written by a language model from public pages.
Languages from: Detected by a language model, checked against the page's own declaration.
Last updated: 7 Sept 2026
Canonical URL: https://marketplace.atlassian.com/apps/4044338803/support-agent-for-jira-service-management

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