Who should use Support 360 JSM?

Support 360 JSM is a B2B product built for Jira Service Management support teams.

What platforms does Support 360 JSM run on?

Support 360 JSM runs on the web.

Is Support 360 JSM still active?

Unverified. Support 360 JSM has not been re-checked since it entered the index, so there is no finding either way — and only a positive finding would say otherwise.

What are alternatives to Support 360 JSM?

Similar projects tracked by PulseGate include Vitals for JSM, JSM Metrics+, and JSM Queue Radar.

Who develops Support 360 JSM?

Support 360 JSM is developed by Pro Task.

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Support 360 JSM

Name: Support 360 JSM
Author: Pro Task

atlassian.comOther customer support

Support 360 JSM is an Atlassian Marketplace app for Jira Service Management. It provides full customer ticket history, customer health scores, SLA and team performance analytics, live queue monitoring, urgency alerts, and workload visibility for support teams.

WebCloud-managed

Visit atlassian.com

Overview

10 features

Support 360 JSM sits in PulseGate's Other customer support category. Support teams need to track customer health, ticket history, SLA performance, and agent workload in one Jira Service Management view. Support 360 JSM is a B2B product aimed at Jira Service Management support teams. Support 360 JSM is available on the web.

Behind Support 360 JSM is Pro Task. Key capabilities include customer ticket history, health scoring, and SLA analytics.

Summary written by a language model from the project’s public pages.

Customer ticket history
Health scoring
SLA analytics
Team performance dashboard
Live queue monitoring
Urgency alerts
Workload charts
Trend charts
Leaderboards
CSAT analysis

Built with & integrations

Hosting

AWS

Runs on

BrowserCloud-managed

Detected from

AWS: x-amz-cf-id header · x-amz-cf-pop header · via header

Trust & compliance

Verified signals

HTTPSPrivacy Policy Terms of Service

Legal

Indexing history

What PulseGate has recorded for this listing

Indexed7 Sept · 17:10 UTC
Support 360 JSM verified via Atlassian Marketplace
Source: Atlassian Marketplace · Open

Frequently asked questions about Support 360 JSM

What is Support 360 JSM?: Support teams need to track customer health, ticket history, SLA performance, and agent workload in one Jira Service Management view. It is catalogued under Other customer support on PulseGate.
Who should use Support 360 JSM?: Support 360 JSM is a B2B product built for Jira Service Management support teams.
What platforms does Support 360 JSM run on?: Support 360 JSM runs on the web.
Is Support 360 JSM still active?: Unverified. Support 360 JSM has not been re-checked since it entered the index, so there is no finding either way — and only a positive finding would say otherwise.
What are alternatives to Support 360 JSM?: Similar projects tracked by PulseGate include Vitals for JSM, JSM Metrics+, and JSM Queue Radar.Vitals for JSM JSM Metrics+JSM Queue Radar
Who develops Support 360 JSM?: Support 360 JSM is developed by Pro Task.

At a glance

Pricing: Paid · pricing page detected
Platforms: Web · API
Languages: English
First seen: 7 Sept 2026
Built for: Jira Service Management support teams
Model: B2B
Solves: Support teams need to track customer health, ticket history, SLA performance, and agent workload in one Jira Service Management view.

Registered as

Atlassian Marketplace: com.protask.support.customer

Developer

Pro Task

Index record

Indexed: 7 Sept 2026
Lifecycle: Alive
First seen: Sept 2026
Last seen: 7 Sept 2026

Identity audit (13)

Slug: support-360-jsm-atlassian-com
Lifecycle state recorded: 7 Sept 2026
Verification state: Indexed for public listing
Listing state: Listed: yes
Index status: Included in index
Latest evidence snapshot: 7 Sept 2026
Timeline basis: Indexed-at chronology (no inferred launch/funding milestones).
Name from: Derived from the project's own page and URL.
Category from: Assigned by a language model.
Summary from: Written by a language model from public pages.
Languages from: Detected by a language model, checked against the page's own declaration.
Last updated: 7 Sept 2026
Canonical URL: https://marketplace.atlassian.com/apps/2934757768/support-360-jsm

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