JSM Metrics+ is an Atlassian Marketplace app that analyzes Jira Service Management issue distribution across support agents. It provides filterable workload views, interactive charts, and visibility into overloaded, underutilized, and unassigned work for project and support managers.
In the Product & behaviour analytics space, JSM Metrics+ takes a focused approach. It focuses on understanding and balancing Jira Service Management support-team workloads across projects and date ranges. JSM Metrics+ is a B2B product aimed at Jira Service Management teams and project managers. It ships for the web.
Alvanium Technologies builds and maintains JSM Metrics+. Key capabilities include workload analytics, agent distribution, and interactive pie chart.
Summary written by a language model from the project’s public pages.
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