JSM Queue Radar adds attention indicators to native Jira Service Management queues so agents can quickly identify requests needing action. It also provides queue health dashboards, trend analytics, and workload insights for support teams monitoring SLAs and operational pressure.
In the Help desks & ticketing space, JSM Queue Radar takes a focused approach. It focuses on helping Jira Service Management agents spot customer replies, queue risks, and SLA issues before they are missed. It is built as a B2B product for Jira Service Management support teams and agents. It runs on the web.
Keystone Apps builds and maintains JSM Queue Radar. Among its 8 catalogued features are queue indicators, customer reply detection, and queue health dashboard.
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