AdaptiveSurvey adds customizable CSAT surveys to Jira Service Management. It collects feedback through email or Slack and provides satisfaction targets, response-rate tracking, experience indicators, question scores, trend analysis, lost-time analytics, and agent-level views for service teams.
AdaptiveSurvey is a Customer feedback & reputation project. It focuses on measuring and improving customer satisfaction for Jira Service Management requests. It is built as a B2B product for Jira Service Management teams and service desk managers. There is a free tier. It runs on the web.
It is developed by Kinline. Key capabilities include email surveys, slack notifications, and custom survey wording. It exposes integrations via a public API.
Summary written by a language model from the project’s public pages.
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