Portal Extension for JSM adds configurable capabilities to Jira Service Management customer portals and issue workflows. It displays SLAs and Jira fields, including Assets fields, groups related requests, and provides contextual messages and transition instructions for support teams.
In the Help desks & ticketing space, Portal Extension for JSM takes a focused approach. It focuses on improving Jira Service Management portals with richer request details, SLA visibility, related issues, and workflow guidance. It is built as a B2B product for Jira Service Management administrators and support teams. It ships for the web.
It is developed by Formine. Among its 8 catalogued features are SLA display, custom fields, and assets fields. It exposes integrations via a public API.
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