ITSM Reports
ITSM Reports adds charts, reports, and dashboard gadgets to Jira Service Management. It helps IT service desk teams evaluate agent performance, monitor SLA metrics, track customer satisfaction, and report on assets.
Overview
7 featuresIn the BI & dashboards space, ITSM Reports takes a focused approach. It focuses on turning Jira Service Management data into actionable reports for service desk performance and SLA decisions. ITSM Reports is a B2B product aimed at Jira Service Management administrators and IT service desk teams. There is a free tier. It runs on the web.
It is developed by Appsvio. Key capabilities include agent performance reports, customer satisfaction scores, and SLA monitoring. It exposes integrations via a public API.
Summary written by a language model from the project’s public pages.
- Agent performance reports
- Customer satisfaction scores
- SLA monitoring
- Service desk dashboards
- Assets reports
- Charts and graphs
- Dashboard gadgets
Built with & integrations
- AWS
- x-amz-cf-id header · x-amz-cf-pop header · via header
Trust & compliance
Indexing history
1What PulseGate has recorded for this listing
- Indexed7 Sept · 18:47 UTCITSM Reports - Charts, Graphs, and Dashboard Gadgets for JSM verified via Atlassian MarketplaceSource: Atlassian Marketplace · Open
Frequently asked questions about ITSM Reports
- What does ITSM Reports do?
- ITSM Reports focuses on turning Jira Service Management data into actionable reports for service desk performance and SLA decisions. It is catalogued under BI & dashboards on PulseGate.
- Who is ITSM Reports for?
- ITSM Reports is a B2B product built for Jira Service Management administrators and IT service desk teams.
- Does ITSM Reports have a free plan?
- Yes — there is a free tier, with paid plans for advanced use.
- What platforms does ITSM Reports run on?
- ITSM Reports runs on the web.
- Is ITSM Reports still maintained?
- Unverified. ITSM Reports has not been re-checked since it entered the index, so there is no finding either way — and only a positive finding would say otherwise.
- What are alternatives to ITSM Reports?
- Similar projects tracked by PulseGate include Metrics, Simple Custom Reports, Charts, and Reporting.MetricsSimple Custom Reports, ChartsReporting
- Who makes ITSM Reports?
- ITSM Reports is developed by Appsvio.
- Does ITSM Reports have an API or integrations?
- Yes — ITSM Reports exposes a public API.
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