Extension for Jira Service Management adds dynamic fields, conditional request forms, grouped field layouts, and enhanced request views to Jira service desks. It helps support teams collect complete customer information and present ticket details such as SLAs and attachments clearly.
In the Forms, surveys & polls space, Extension takes a focused approach. It focuses on creating complete, accurate Jira Service Management requests without unnecessary back-and-forth. Extension is a B2B product aimed at Jira Service Management administrators and customer support teams. There is a free tier. It ships for the web.
It is developed by Deviniti. Among its 8 catalogued features are Dynamic Fields, Conditional Forms, and Custom Request Forms. It exposes integrations via a public API.
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