Actions for Jira Service Management extends Jira Service Management customer portals with editable submitted requests, draft saving, required fields for workflow transitions, and request progress timelines. It is designed for service desk administrators and support teams that want customers to manage request details without agent intervention.
Actions sits in PulseGate's Help desks & ticketing category. It focuses on reducing agent involvement by letting customers complete, edit, and track Jira Service Management requests themselves. Actions is a B2B product aimed at Jira Service Management administrators and support teams. There is a free tier. It runs on the web.
Behind Actions is Deviniti. Among its 8 catalogued features are editable requests, draft requests, and required fields. It exposes integrations via a public API.
Summary written by a language model from the project’s public pages.
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