SLA Time Management is a Jira and Jira Service Management app for centralizing SLA and OLA management across teams and projects. It provides configurable timers, team calendars, custom conditions, issue and queue status views, and customer-facing SLA progress panels.
SLA Time Management sits in PulseGate's Help desks & ticketing category. It focuses on managing service-level agreements, timers, calendars, and breach tracking across multiple Jira service projects. It is built as a B2B product for jira and Jira Service Management teams. It ships for the web.
Deviniti builds and maintains SLA Time Management. Key capabilities include SLA timers, OLA management, and team calendars.
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