SLA Time and Report for Jira helps service teams define SLA rules, configure goals and timers, and track issue performance across Jira projects. It provides breach alerts, dashboards, compliance reports, and performance metrics for Jira Cloud and Data Center users.
SLA Time sits in PulseGate's Other customer support category. It focuses on managing Jira service-level agreements, breach alerts, and compliance reporting without manual tracking. SLA Time is a B2B product aimed at jira service and support teams. SLA Time follows a freemium model. SLA Time is available on the web.
SaaSJet builds and maintains SLA Time. Among its 8 catalogued features are SLA rules, SLA timers, and escalation logic. It exposes integrations via a public API.
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