SLA Management for Jira adds service-level agreement tracking to Jira issues. It provides configurable SLA rules, timers, color-coded status indicators, duration statistics by status and assignee, calendars, and KPI reporting for service teams.
SLA Management for Jira sits in PulseGate's Other business & ops category. It focuses on tracking Jira service-level agreements, response times, and issue duration metrics without manual calculations. SLA Management for Jira is a B2B product aimed at jira administrators and service management teams. It runs on the web.
It is developed by Come2Solution. Among its 10 catalogued features are SLA timers, color-coded statuses, and SLA rule engine.
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