Who is SLA Customer for?

SLA Customer is a B2B product built for Jira Service Management administrators and support teams.

Does SLA Customer have a free plan?

Yes — SLA Customer is free to use.

Is SLA Customer still maintained?

Unverified. SLA Customer has not been re-checked since it entered the index, so there is no finding either way — and only a positive finding would say otherwise.

What projects are similar to SLA Customer?

Similar projects tracked by PulseGate include ⏱️ Customer Portal SLAs, SLA Management for Jira, and SLA Timer for Jira.

Who makes SLA Customer?

SLA Customer is developed by Digital I.

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SLA Customer

Name: SLA Customer
Author: Digital I

atlassian.comHelp desks & ticketing

SLA Customer adds an SLA panel to Jira Service Management customer portal requests. It shows response and resolution targets with progress bars, remaining time, or overdue status, while administrators control which SLAs appear per project.

FreeWebCloud-managed

Visit atlassian.com

1alternative

8features

2026since

Overview

8 features

SLA Customer sits in PulseGate's Help desks & ticketing category. Customers cannot easily see the SLA targets, progress, and overdue status of their Jira Service Management requests. SLA Customer is a B2B product aimed at Jira Service Management administrators and support teams. It is available for free. It ships for the web.

Behind SLA Customer is Digital I. Among its 8 catalogued features are SLA status panel, progress bars, and time remaining.

Summary written by a language model from the project’s public pages.

SLA status panel
Progress bars
Time remaining
Overdue indicators
Per-project controls
Language detection
Forge deployment
No data egress

Built with & integrations

Hosting

AWS

Runs on

BrowserCloud-managed

Detected from

AWS: x-amz-cf-id header · x-amz-cf-pop header · via header

Trust & compliance

Verified signals

HTTPSPrivacy Policy Terms of ServiceFree tier

Legal

Indexing history

What PulseGate has recorded for this listing

Indexed10 Sept · 05:06 UTC
SLA Customer – SLAs in the Customer Portal verified via Atlassian Marketplace
Source: Atlassian Marketplace · Open

Frequently asked questions about SLA Customer

What is SLA Customer?: Customers cannot easily see the SLA targets, progress, and overdue status of their Jira Service Management requests. It is catalogued under Help desks & ticketing on PulseGate.
Who is SLA Customer for?: SLA Customer is a B2B product built for Jira Service Management administrators and support teams.
Does SLA Customer have a free plan?: Yes — SLA Customer is free to use.
What platforms does SLA Customer run on?: SLA Customer runs on the web.
Is SLA Customer still maintained?: Unverified. SLA Customer has not been re-checked since it entered the index, so there is no finding either way — and only a positive finding would say otherwise.
What projects are similar to SLA Customer?: Similar projects tracked by PulseGate include ⏱️ Customer Portal SLAs, SLA Management for Jira, and SLA Timer for Jira.⏱️ Customer Portal SLAs SLA Management for Jira SLA Timer for Jira
Who makes SLA Customer?: SLA Customer is developed by Digital I.

At a glance

Pricing: Free
Platforms: Web · API
Languages: English
First seen: 10 Sept 2026
Built for: Jira Service Management administrators and support teams
Model: B2B
Solves: Customers cannot easily see the SLA targets, progress, and overdue status of their Jira Service Management requests.

Registered as

Atlassian Marketplace: br.com.digitalinf.jira.slacustomer

Developer

Digital I

Index record

Indexed: 10 Sept 2026
Lifecycle: Alive
First seen: Sept 2026
Last seen: 10 Sept 2026

Identity audit (13)

Slug: sla-customer-slas-in-the-customer-portal-atlassian-com
Lifecycle state recorded: 10 Sept 2026
Verification state: Indexed for public listing
Listing state: Listed: yes
Index status: Included in index
Latest evidence snapshot: 10 Sept 2026
Timeline basis: Indexed-at chronology (no inferred launch/funding milestones).
Name from: Derived from the project's own page and URL.
Category from: Assigned by a language model.
Summary from: Written by a language model from public pages.
Languages from: Detected by a language model, checked against the page's own declaration.
Last updated: 10 Sept 2026
Canonical URL: https://marketplace.atlassian.com/apps/1196901529/sla-customer-slas-in-the-customer-portal

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