Refined Sites for JSM adds branded, customizable customer portals and service centers to Jira Service Management. It supports tailored layouts, navigation, content, access controls, Confluence resources, analytics, AI search, and audit logs for IT, HR, and external support teams.
In the Help desks & ticketing space, Refined Sites for JSM takes a focused approach. It focuses on creating clear, branded, audience-specific service portals and support journeys in Jira Service Management. Refined Sites for JSM is a B2B product aimed at IT, HR, customer support, and service management teams using Jira Service Management. A free plan is available. Refined Sites for JSM is available on the web.
Behind Refined Sites for JSM is Refined. Key capabilities include branded portals, custom layouts, and audience targeting. It exposes integrations via a public API.
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