Hive Support
Hive Support is an AI-powered WordPress help desk plugin. It is built for WordPress businesses that handle repetitive pre-sale and support questions, and it is described as living inside a WordPress site to answer questions, route tickets, and escalate issues to a team when needed.
Its support features include ticketing, live chat for WordPress, and an AI chatbot for WordPress. The system uses RAG-powered AI trained on a site’s own content, with the page stating that users can upload docs, guides, and FAQs so the AI can retrieve relevant content before answering. It also says the AI can respond in seconds around the clock, hand off to a human agent when one is available, create a support ticket automatically if no agent is online, draft ticket replies from the knowledge base, and store chat history in a searchable inbox. The chatbot can be customized with a name, avatar, colors, custom instructions, and pre-defined questions.
The page says Hive Support is built for any WordPress business and names plugin developers, theme shops, WooCommerce stores, digital product sellers, SaaS on WordPress, freelancers and agencies, online course creators, and membership sites. It is presented as WordPress-native and 100% self-hosted, with no data leaving the user’s server. The navigation also lists Features, Ticketing, Live Chat for WordPress, AI Chatbot for WordPress, Automation, Integrations, Pricing, Contact, and Sign In.
Pricing is shown as install free, with Pro plans available and a limited-time launch offer of up to 53% off all Pro plans. The page also says there are no SaaS fees and refers to the product as an AI support system built for WordPress from the ground up.
Overview
5 featuresHive Support sits in PulseGate's AI support agents category. It focuses on automating customer support on WordPress sites with AI-powered ticketing and chat, reducing manual workload. Hive Support is a B2B product aimed at wordPress site owners and support teams. Pricing is paid, from $49, and a free tier exists. It ships for the web, and it can be self-hosted.
Hive Support first shipped in 2024. Among its 5 catalogued features are AI chatbot, ticket management, and live chat.
Summary written by a language model from the project’s public pages.
- AI chatbot
- Ticket management
- Live chat
- Self-hosted
- WordPress integration
Built with & integrations
- WordPress
- /wp-content/ in the HTML · /wp-json/ in the HTML · /wp-includes/ in the HTML
- Cloudflare
- cf-ray header · cf-cache-status header
Trust & compliance
Indexing history
1What PulseGate has recorded for this listing
Frequently asked questions about Hive Support
- What does Hive Support do?
- Hive Support focuses on automating customer support on WordPress sites with AI-powered ticketing and chat, reducing manual workload. It is catalogued under AI support agents on PulseGate.
- Who should use Hive Support?
- Hive Support is a B2B product built for wordPress site owners and support teams.
- How much does Hive Support cost?
- Paid plans start at $49. A free tier is also available.
- What platforms does Hive Support run on?
- Hive Support runs on the web. It can also be self-hosted.
- Is Hive Support still maintained?
- Unverified. Hive Support has not been re-checked since it entered the index, so there is no finding either way — and only a positive finding would say otherwise.
- What projects are similar to Hive Support?
- Similar projects tracked by PulseGate include Hive Support, Hive, and Hive.Hive SupportHiveHive
- When did Hive Support launch?
- Hive Support first shipped in 2024.
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