Freshdesk is a customer support platform that enables teams to manage inquiries from email, chat, social media, and other channels. The Android app provides on-the-go access to view, prioritize, assign, and update tickets, along with automation tools and push notifications. It is designed for support agents and teams needing to deliver responsive service from anywhere.
Freshdesk is a Customer support & success product. Mobile access to customer support tickets and helpdesk management so agents can resolve queries without being tied to a desktop. Freshdesk is a B2B product aimed at customer support agents. There is a free tier, and paid plans start at $15. The product ships for Android.
It is developed by Freshworks Inc (India). Among its 3 catalogued features are Ticket Management, Multi-channel Support, and Push Notifications. It exposes integrations via a public API and a Zapier integration.
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