Customer Portal Extras extends Jira Service Management customer portals with assigned-agent information, request sharing controls, and linked-issue visibility. It is designed for support and service teams that need customers to see more request context while restricting inappropriate sharing.
Customer Portal Extras sits in PulseGate's Help desks & ticketing category. Jira Service Management customers need more visibility and control over requests in the customer portal. Customer Portal Extras is a B2B product aimed at Jira Service Management administrators and support teams. Customer Portal Extras is available on the web.
Dirty Agile builds and maintains Customer Portal Extras. Key capabilities include assigned agent display, agent avatars, and sharing policy controls. It exposes integrations via a public API.
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