Callbook

Callbook is an AI-powered business management platform designed specifically for service businesses. It addresses the challenge of managing incoming calls, scheduling, customer records, and operational tasks for industries such as plumbing, HVAC, electrical, medical practices, salons, pest control, landscaping, towing, and more. The platform aims to ensure that service providers never miss a call, even when occupied with fieldwork, by providing 24/7 AI phone answering and job booking capabilities.

The system integrates a range of features into a single operating hub. It answers calls around the clock, books appointments based on real conversations, manages customer records, sends automated follow-ups, collects reviews, creates estimates and invoices, detects emergencies, and tracks business growth. Callbook supports automated intake with voice answering, missed-call text backs, call recordings, transcripts, and instant owner alerts. For scheduling, it uses service area rules, hours, availability, emergency protocols, and calendar synchronization to qualify jobs and set realistic appointments. Customer records, job details, call summaries, and team context are consolidated within the platform, keeping all relevant information attached to each account.

The platform also offers tools for managing reviews and reputation, including automated review requests and analytics to track which calls convert to bookings and revenue. Payments and paperwork are streamlined with features for generating estimates, invoices, and payment links that remain connected to the original conversation. For growing businesses, Callbook supports multi-location accounts, multi-number plans, admin controls, mobile APIs, and a managed Growth Hub service for marketing expansion.

Callbook is delivered as a cloud-based service and requires no technical expertise for setup, with an estimated setup time of five minutes. The pricing begins at $79 per month for 250 AI minutes, with a discounted first month at $49. The platform includes trust controls, allowing businesses to review and test the AI setup before deploying live workflows, ensuring that actions like booking, texting, following up, invoicing, or escalation occur according to business preferences.