Goodcall provides a voice AI platform designed for businesses to automate customer service and sales interactions over the phone. The service enables users to deploy custom AI phone agents that can answer and handle customer requests, manage appointments, and facilitate lead capture. Businesses can set up these agents in a matter of minutes without requiring an engineering team, using an intuitive interface to connect knowledge sources, business tools, and databases, and to fine-tune agent behavior and workflows.
The platform supports integration with CRM and calendar systems, allowing the AI agent to automate appointment scheduling and rescheduling, reducing booking times and helping maintain customer satisfaction. Goodcall agents are utilized by a wide range of organizations, from individual entrepreneurs to large, publicly traded companies across various industries. The system has seen deployment across 306 local area codes, with over 50,000 unique agents launched and more than 60 million voice agent interactions recorded.
Goodcall offers a free trial, and positions its solution for both enterprises and small to medium-sized businesses seeking to scale their phone operations without the need for technical resources. The platform is designed to automate inbound call handling, capture leads, and share information instantly, aiming to enhance service experiences and operational efficiency for its users.
Goodcall sits in PulseGate's Voice, TTS & speech category. It focuses on automating and managing business phone calls and customer service without requiring human receptionists. It is built as a B2B product for businesses seeking to automate phone-based customer service and appointment scheduling. A free plan is available. It runs on the web and API.
Goodcall first shipped in 2023. Key capabilities include AI phone agent, virtual receptionist, and appointment scheduling. It exposes integrations via a public API.
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