Brightcall AI

Brightcall AI is an AI agent platform for sales and support calls. It is described as a way to train an agent once and then make thousands of copies, with the same system used to make cold calls, call leads, or answer support calls 24/7.

The platform supports inbound and outbound calling and includes role-specific solutions such as Sales, Marketing, Agency, AI Agent, Qualify & Transfer, Appointment Setter, Answering Service, Inbound & Outbound, Speed To Lead™, Lead Routing, Lead Distribution, Lead Response, Inbound Sales, Multi Line Dialer™, Power Dialer, Auto Dialer, Sales Dialer, and Outbound Sales. It also says users can customize an agent’s personality, voice, script, and knowledge base, set up flexible call cadences, import contacts from an Excel file or another system, transfer calls from the AI agent to a real agent, and activate Local Caller ID to improve answer rate.

Tracking and reporting are part of the product as well. After each call, agents register the result of the call, and the interface includes a Calls List for filtering, a Funnel view showing what is working and what needs improvement, and an Activity report showing when team members were calling versus taking breaks. The page also mentions integrating with CRM systems and other tools through web forms, webhooks, Facebook, Instagram, Unbounce, MODX, MyCRM, and an API, and it names Salesforce, HubSpot, Pipedrive, Copper, Zoho, Zendesk, FollowUpBoss, Odoo, Kommo, Upsales, Lime, and Plecto among the connected services.

Brightcall AI says a success manager installs it for the customer. The page also notes that it is trusted by hundreds of companies.