Zoho Lens enables technicians and support teams to conduct live or scheduled augmented-reality remote assistance sessions from Jira service requests. It supports camera streaming, AR annotations, virtual pointers, comments, QR and barcode scanning, file transfer, reminders, and ticket updates.
In the Field service & dispatch space, Zoho Lens takes a focused approach. It focuses on troubleshooting remote equipment when technicians and customers are not physically together. It is built as a B2B product for field service technicians and support teams. Zoho Lens is free to use. It ships for the web, iOS, and Android.
It is developed by Zoho Corporation Pvt Ltd. (India). Among its 10 catalogued features are AR assistance sessions, live camera streaming, and AR annotations.
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