Joe is an AI-powered customer support agent designed to handle direct messages, emails, calls, and other communications for businesses around the clock. It is trained on company-specific information to provide accurate and timely responses, helping businesses improve customer satisfaction and reduce response times.
In the Customer support & success space, Joe takes a focused approach. It focuses on reducing customer churn by providing instant, automated responses to customer inquiries across multiple channels. It is built as a B2B product for small and medium businesses. It runs on the web.
Joe first shipped in 2024. Key capabilities include AI customer support, 24/7 availability, and multi-channel support.
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